Shipping & Returns Information


  • $6 flat-rate US shipping or FREE on orders over $150!
  • Free local pickup in Maple Shade, NJ
  • Once we have shipped a package, we are NOT responsible for items lost by the USPS. Please contact your Local Post Office to file a claim for a missing package. All shipments include a tracking number.
  • Please email us at for invoicing questions/concerns.
  • We do our best to ship paid invoices within 3 business days but this does depend on the volume of the sale so please allow us 5 business days to ship your paid order. If you do not receive email tracking for your package, please email us at and we will email it to you directly. 

Returns and Exchanges

Please make sure that you are within the parameters of our return policy. If not we will be unable to process your return. 

You must contact us within 48 hours of delivery receipt of that product.  Once you have contacted us, you have 7 days to return the item(s). Returned items must be unworn, free of odor and have the tags still attached. Customer is responsible for all shipping charges back to us unless the item is defective. BOTTOM LINE: All items must be resellable. 


To initiate a return, please email first. We will reply to you with the Return Authorization Form. We will not be able to process your return without it and we will need this form to be included with the return package as well. Please do not send back an item without first being sent the Return Authorization Form. We promise we will send them quickly! Returns may take up to two weeks to process. Please keep tracking for your own records. 

We CANNOT process exchanges. Once your return is processed, you will ONLY get shop credit or a refund (minus shipping cost).

 * Shop credit or a refund is issued only when the garment has been inspected by the The Heather Shoppe.

What happens once you have mailed back your return? 

Make sure you keep your tracking number. We will be unable to track your package for you.

Once it arrives at to The Heather Shoppe, please allow us 5-10 days to process the return. We process returns one day a week. Once your return has been processed, you will receive an email that you have received a shop credit or a refund (minus shipping cost) (make sure to check spam)

If it has been beyond 10 days since your package arrived at The Heather Shoppe, please feel free to reach out and we will get you taken care of!